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Customer Satisfaction
 
 

 

 
  • Create your own customized views – Cogency teaches you how to build your own customized views, making you nimble to support your evolving requirements as they arise
  • Extend the product using Cogency Wisdom – For major extensions to the product in your own environment, you can use Cogency Wisdom to build dashboards, views, reports and even entry forms
  • Engage Cogency to help you build custom views – You can engage Cogency professional services resources to build more complex custom reports for you.
  • Participate in the product roadmap – Cogency customers have input into our product roadmap. Over 70% of the new features in our releases come from suggestions and requirements from our existing client base. Cogency delivers new releases many times per year
  • Prioritize product enhancement requests – When customers request higher priority for an enhancement that is outside the scope of Cogency’s currently scheduled enhancements, the customer has the option to fund the enhancement, allowing us to increase our R&D capacity and produce the enhancement on their timeframe